Posted 25 days ago
Technology Services Support Consultant
KPMG AustraliaTechnology Services Support Consultant
Requirements
Customer service skills, Communication skills, Microsoft 365 proficiency, ServiceNow experience, ITIL knowledge, Windows architecture understanding, Mac architecture proficiency, Mobile technology troubleshooting
Skills
Microsoft 365ServiceNowITILWindowsmacOSiOSAndroid
About the role
Responsibilities
- Provide front-facing technical support within the VIC Techzone to ensure a customer-centric experience
- Manage inventory, including the receipt, maintenance, and management of laptop and peripheral stock
- Perform floorwalking and desk management to engage with users and proactively identify technical faults
- Build positive customer relationships through timely repairs and technical advice
Requirements
- Strong customer service and communication skills
- Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
- Experience using ServiceNow or similar service management tools for incident and request resolution
- Knowledge of ITIL practices (ITIL 3 or 4 certification preferred)
- Sound understanding of Windows architecture and tools
- Proficiency in Mac architecture and tools
- Experience troubleshooting mobile technologies such as iOS and Android
About the Company
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change, and enable growth. Our Connected Technology Group (CTG) drives the digital, data, and technology strategy for the firm, fostering a collaborative and inclusive culture.
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KPMG Australia · Melbourne
