Technology Services Support Consultant

Responsibilities

• Provide front-facing technical support within the TechZone to ensure a customer-centric experience
• Manage inventory, including the receipt and maintenance of laptop and peripheral stock
• Conduct floorwalking and desk management to engage with users and proactively identify technical faults
• Build positive customer relationships through timely repairs and technical advice

Requirements

• Strong customer service and communication skills
• Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
• Experience using ServiceNow or similar service management tools for incident and request resolution
• Knowledge of ITIL practices
• Sound understanding of Windows and Mac architecture and tools
• Troubleshooting skills for mobile technologies, including iOS and Android

Preferred Qualifications

• ITIL 3 or 4 certification

About the Company

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change, and enable growth. Our Connected Technology Group (CTG) drives the digital, data, and technology strategy for the firm, fostering a culture of innovation and collaboration.