Posted 14 hours ago
Technology Help Desk Graduate Assistant
Middlebury CollegeGraduate Assistant
Requirements
Technical knowledge, Customer service experience, English proficiency, Ability to lift 25 lbs
Skills
Technical SupportTroubleshootingcustomer service
About the role
Responsibilities
- Resolve technology problems over the phone, in person, and over Zoom
- Work with Student Consultants and ITS Staff via remote sessions
- Research unresolved issues and document troubleshooting steps in TDX ticketing system
- Provide in-person support and delivery/installation of peripherals
- Perform onsite office visits and manage inventory/loaner equipment
Requirements
- Adequate technical knowledge and capacity to learn
- Customer service experience
- Strong proficiency in English
- Ability to remain calm under pressure
- Ability to lift up to 25 lbs
About the Company
Middlebury College provides technical support for both College and Institute communities through its ITS Department.
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Middlebury College · Monterey
