Technology Application Support Analyst, Vice President

Responsibilities

• Lead and manage Major Incident and problem review calls for critical cash and payment systems
• Drive resiliency and legacy modernization initiatives, including ISO 20022 migration projects
• Coordinate major application migrations and go-live events with development, infrastructure, and business stakeholders
• Lead Disaster Recovery exercises and implement automation for recovery tasks
• Enforce standards and processes for incident handling to reduce Mean Time to Restore Service (MTRS)
• Monitor payment processing cycles, batch jobs, and settlement windows for SWIFT, ACH, and Fed Wires
• Identify, troubleshoot, and resolve production incidents and reconciliation breaks within SLA timelines
• Execute SQL queries for transaction validation and data analysis
• Deliver actionable insights and KPI dashboards for senior leadership

Requirements

• 10+ years of IT experience with hands-on expertise in technology support or SRE functions
• Deep domain knowledge in payments (ACH, Wire, RTP) and banking operations
• Proficiency in ISO 20022 financial messaging standards and mapping legacy formats
• Strong expertise in SQL for transaction validation and data analysis
• Proficiency in Linux/Unix environments and scripting languages such as Bash or Python
• Proven experience in IT Service Management (ITSM) and ITIL frameworks
• Bachelor's degree in Computer Science, Information Systems, or a related technical field
• Ability to provide weekend and on-call coverage

Preferred Qualifications

• Experience with monitoring tools such as Splunk, Dynatrace, Grafana, or AppDynamics
• Familiarity with ITSM tools like ServiceNow, Remedy, or JIRA
• Experience supporting AWS-based applications and cloud services
• Knowledge of middleware and messaging technologies like IBM MQ, Kafka, or Websphere
• Experience leading geographically distributed and diverse teams

Benefits

• Comprehensive retirement savings plan (401K) with company match
• Medical, dental, vision, and long-term disability insurance
• Paid time off including vacation, sick leave, and family care responsibilities
• Eligibility for annual performance-based awards
• Access to Employee Assistance Programs and inclusive development opportunities

About the Company

State Street is a leading global provider of financial services to institutional investors. We help our clients manage risk, respond to challenges, and drive performance. Our Global Technology Services (GTS) function drives digital transformation through advanced technologies like cloud, AI, and robotics to deliver next-generation financial solutions.