Technicien Support de Proximité Référent VIP

Responsibilities

• Provide personalized technical support to VIP clients
• Ensure proper functioning of IT kiosk equipment through regular checks
• Offer exceptional customer service and guide users at the kiosk
• Identify and resolve technical issues quickly, collaborating with other teams when necessary
• Provide basic training on equipment and software usage
• Manage priorities and requests to ensure VIP satisfaction
• Maintain detailed reports on interventions and proposed improvements

Requirements

• At least 3 years of experience in a similar role
• Excellent interpersonal and customer service skills
• Rigorous approach to following procedures
• Collaborative and motivated team player
• Availability for on-call shifts (nights, weekends, and holidays)
• Proficiency in Microsoft environments (software and hardware)
• Valid driver's license (Permis B) is mandatory

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• 15-day integration program
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• CSE cultural advantages
• Training institute for skill development

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.