Technicien Support de Proximité

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.

Responsibilities

• Provide personalized technical support for Apple equipment (Mac, iPhone, etc.)
• Ensure equipment functionality through regular checks and rapid problem resolution
• Offer exceptional customer service by guiding users through equipment usage
• Diagnose and resolve technical issues, collaborating with other teams when necessary
• Provide basic training on equipment and software to improve user autonomy
• Manage requests and priorities effectively
• Maintain detailed reports on interventions and proposed service improvements

Requirements

• At least 2 years of experience as a proximity support technician (apprenticeships included)
• Solid knowledge of Apple support (Mac, iPhone, etc.)
• Conversational English level (minimum B2/C1)
• Autonomous, organized, and strong listening skills
• Strong sense of customer service

Benefits

• 50% health insurance coverage
• 50% public transport reimbursement
• Meal vouchers (€9.50, 60% employer-funded)
• Referral bonuses up to €1,000
• CSE cultural advantages
• Training institute for skill development