Technicien Support de Proximité

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE provides user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance) to over 200 clients worldwide.

Responsibilities

• Provide on-site IT support to users
• Diagnose and resolve hardware and software incidents
• Support workstations, mobile devices, and collaborative equipment
• Install, configure, and maintain PCs
• Manage mobile equipment including smartphones and tablets
• Assist users with IT tools and software
• Participate in IT asset management
• Maintain meeting rooms and videoconferencing tools
• Document procedures and contribute to the knowledge base
• Escalate complex incidents to appropriate teams
• Apply networking knowledge to resolve issues

Requirements

• 2 to 5 years of significant experience as a Proximity Support Technician or similar role
• Strong sense of service and user satisfaction
• Ability to work autonomously and manage priorities
• Team spirit and willingness to share knowledge
• Good interpersonal skills with technical and business stakeholders
• Solid understanding of networking concepts

Benefits

• Mutual insurance and 50% transport reimbursement
• Meal vouchers (€9.50 at 60% coverage)
• €1,000 referral bonuses
• CSE (Social and Economic Committee) benefits
• Two-week integration program and ongoing training