Technicien support de proximité

Responsibilities

• Provide personalized technical support to clients by understanding and responding to specific needs
• Ensure proper functioning of equipment through regular checks and rapid problem resolution
• Offer exceptional customer service by answering questions and guiding equipment use
• Identify and resolve technical issues, collaborating with other teams when necessary
• Deliver basic training on equipment and software to improve user autonomy
• Manage requests and priorities effectively
• Maintain detailed reports on interventions and proposed service improvements

Requirements

• At least 1 year of experience as a proximity support technician (apprenticeships included)
• Autonomous and organized with strong listening skills and a service-oriented mindset
• Conversational English level (minimum B2/C1)

Benefits

• 50% health insurance coverage
• 50% reimbursement of public transport costs
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• 2 to 6 week integration program
• CSE with various cultural benefits
• Training institute for skill development

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments and business units in their digital transformation projects since 1994. With 3600 specialists operating in 6 countries, the company focuses on collective intelligence, innovation, and an entrepreneurial spirit.