Technicien support de proximité

Responsibilities

• Provide first-level technical support and incident resolution for users
• Support users with office tools, Microsoft Office 365, and business applications
• Manage support tickets, including qualification, processing, and follow-up
• Install, configure, and deploy workstations and IT equipment
• Manage hardware inventory and perform back-office tasks like masterization and stock management
• Assist with employee onboarding and offboarding by preparing necessary equipment

Requirements

• Previous experience in IT support or helpdesk
• Proficiency with Windows and Microsoft 365 environments
• Strong sense of service and user contact skills
• Organized, reactive, and solution-oriented mindset

Benefits

• 50% health insurance coverage
• 50% reimbursement of transportation costs
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• Integration program lasting 2 to 6 weeks
• Access to a training institute for skill development

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments since 1994. With 3,600 specialists operating internationally, the company drives digital transformation projects through innovation and collective intelligence.