Technicien support de proximité

Responsibilities

• Organize on-site technical interventions
• Perform maintenance, diagnostics, and hardware/software configuration
• Prepare and install workstations and software following strict instructions
• Provide technical support and advice to users based on their skill level
• Document all interventions in the incident management tool
• Manage equipment, spare parts, and inventory stock
• Ensure follow-up on user requests and respect deadlines

Requirements

• Higher education degree in IT
• At least 2 years of experience as a proximity support technician
• Proficiency with Office 365 and Windows environments
• Experience with ticket management systems
• Strong communication, organization, and pedagogical skills

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• Training institute for skill development
• CSE cultural advantages

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI. Part of the Everience group, the company serves over 200 clients with 2,500 employees.