Technicien support de proximité

Responsibilities

• Provide reactive and empathetic on-site user assistance
• Diagnose and resolve desktop, software, and peripheral incidents (printers, scanners, etc.)
• Prepare, install, and configure workstations and equipment
• Manage the equipment lifecycle including reception, maintenance, and recycling
• Manage mobile fleet including inventory and user support
• Track tickets within ITSM tools and update technical documentation
• Participate in IT projects related to collaborative tools like Office 365

Requirements

• Good knowledge of IT environments (hardware, software, networks)
• Proficiency with Office 365 and collaborative tools
• Experience using ITSM tools
• Knowledge of Windows 10/11
• Strong sense of service and user satisfaction
• Rigorous, organized, and proactive attitude

Benefits

• Health insurance and 50% transport reimbursement
• Meal vouchers (€9.50 at 60% coverage)
• €1,000 referral bonus
• CSE and 2-week integration program
• Training and mobility opportunities

About the Company

HELPLINE specializes in user support outsourcing and implementing an AI-augmented employee experience. Part of the Everience group, HELPLINE supports over 200 clients worldwide, combining human expertise with technology to provide seamless IT services.