Technicien SAV Secteur I

Responsibilities

• Perform installation, preventive maintenance, and curative repairs for Alcon's surgical, laser, and diagnostic ophthalmic equipment.
• Ensure high levels of customer satisfaction through quality service delivery within the assigned Southern region.
• Execute maintenance plans to maximize instrument reliability and minimize downtime.
• Promote maintenance contracts in collaboration with the Sales Force and Clinical Support teams.
• Manage dedicated spare parts stock and maintain an updated customer installed base.
• Identify and report commercial opportunities and product safety concerns or adverse effects.

Requirements

• Bac+2 degree in Electronics, Industrial Maintenance, or an equivalent field.
• Minimum of 3 years of practical technical service experience with medical equipment.
• Proficiency with Windows (7/8/10) and Microsoft Office 365.
• Strong knowledge of LAN/WAN networking (TCP/IP, VLAN, Routing, VPN, etc.).
• Technical proficiency in English.
• Physical ability to lift and carry up to 25 kg.
• Manual dexterity and visual acuity required for handling delicate tools and equipment.

Preferred Qualifications

• Previous experience in ophthalmology or optometry.
• Clinical or patient-facing experience.
• Knowledge of troubleshooting with biometric and diagnostic tools.

About the Company

Alcon is a global leader in eye care, dedicated to helping people see better through innovative devices and solutions. Founded in 1945, the company develops and manufactures surgical and consumer products used in cataract removal, laser vision correction, and contact lens care. With over 25,000 employees worldwide, Alcon operates in 180 countries, striving to improve eye health for patients across the globe.