Technicien référent

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. As part of the Everience group, HELPLINE provides user support, application support, proximity support, IT asset management, and GRC (Governance, Risk, and Compliance) to over 200 clients worldwide.

Responsibilities

• Accompany and advise a team of technicians working in level 1 technical environments
• Manage networks and monitoring perimeters
• Organize team interventions based on technical diagnostics
• Manage team organization including scheduling and coordination

Requirements

• Strong analytical skills and ability to establish clear diagnostics
• Rigorous, reactive, and good listening skills
• Solid mastery of network environments (VLAN, LAN, MAN, WAN)
• Knowledge of monitoring and supervision tools (Grafana, OpCon, etc.)
• Bac +2 level training (e.g., TSSR, BTS CIEL)

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• CSE cultural advantages
• In-house training institute