Technician - Technology & Entertainment

Responsibilities

• Provide technical support for PCs, software, and related peripherals to ensure optimal customer outcomes
• Deliver exceptional customer service by resolving queries and addressing complaints effectively
• Manage technical work tasks while prioritizing customer needs and timely service delivery
• Drive sales performance to meet and exceed individual and store targets
• Maintain high levels of product knowledge across the Technology & Entertainment categories

Requirements

• Experience working in a customer-focused retail environment
• Strong technical knowledge of PCs, software, and peripherals such as printers, networking, and digital cameras
• Knowledge of Apple products is highly desirable
• Outstanding communication and problem-solving skills
• Ability to work flexible retail hours, including weekends, public holidays, and late-night trades

Benefits

• Guaranteed base earnings plus attractive commission structures
• Generous staff discounts
• Fantastic incentive-based promotions
• Opportunities for career progression within a trusted national brand
• A supportive environment that recognizes and rewards high performance

About the Company

Harvey Norman is an Australian retail icon in the home and lifestyle space, operating over 180 stores nationwide. We are committed to providing great service and offer a positive work environment with extensive support for professional development.