Technician - Technology & Entertainment

Responsibilities

• Provide technical support for PCs, software, and related peripherals to ensure the best outcomes for customers
• Deliver exceptional customer service and resolve customer complaints efficiently
• Manage technical work tasks while prioritizing customer needs
• Support customer queries regarding technology and entertainment products
• Work towards exceeding individual and store sales targets

Requirements

• Experience in a customer-focused retail business
• High level of technology and entertainment product knowledge
• Technical knowledge of peripherals such as digital cameras, printers, and networking
• Proficiency with various software programs
• Strong problem-solving skills and ability to make quick decisions
• Flexibility to work retail hours, including weekends, public holidays, and late-night trades

Preferred Qualifications

• Knowledge of Apple products

Benefits

• Guaranteed base earnings plus attractive commission
• Generous staff discounts
• Fantastic incentive-based promotions
• Opportunities for career progression and professional development
• A positive and flexible work environment where performance is rewarded

About the Company

Harvey Norman is an Australian retail icon in the home and lifestyle space, operating over 180 stores nationwide. We are dedicated to providing great service and offering real career opportunities to our team members.