Technician - Technology & Entertainment

Responsibilities

• Provide expert technical support and customer service for PCs, software, and peripherals
• Support customer queries with high-level technology and entertainment product knowledge
• Resolve customer complaints and make quick decisions to ensure timely, accurate service
• Manage technical work tasks while prioritizing customer needs
• Work towards exceeding individual and store sales targets

Requirements

• Experience in a customer-focused retail business
• Technical knowledge of peripherals including digital cameras, printers, and networking
• Strong software knowledge and problem-solving skills
• Ability to work flexible retail hours, including weekends, public holidays, and late-night trades
• Highly motivated with outstanding communication skills

Preferred Qualifications

• Knowledge of Apple products
• Proven ability to work effectively in a team environment

Benefits

• Guaranteed base earnings plus attractive commission structures
• Generous staff discounts
• Fantastic incentive-based promotions
• Opportunities for career progression and professional development
• A positive and flexible work environment where performance is rewarded

About the Company

Harvey Norman is an Australian retail icon in the home and lifestyle space, operating over 180 stores nationwide. We are dedicated to delivering great service and providing a supportive environment for our team members to grow.