Technician, People Technology

Responsibilities

• Resolve complex support tickets by troubleshooting niche or undocumented application bugs and implementing long-term functional fixes
• Lead platform improvement projects to streamline applicant workflows and optimize learning management paths
• Monitor technical data pipelines and integration sync health between tools like Workday, SmartRecruiters, and Absorb
• Maintain technical documentation, including runbooks and internal wikis, to ensure accurate system configuration parameters
• Mentor and train L1 technicians to reduce single points of failure within the team
• Manage workload using Jira Service Management to balance daily support with larger optimization initiatives

Requirements

• 2–3 years of experience configuring or providing tier-2 support for global HRIS/ATS platforms (e.g., Workday, SmartRecruiters, or Absorb)
• Practical experience troubleshooting system integrations and resolving data flow friction between applications
• Strong problem-solving skills with a track record of investigating complex data logic and workflow issues
• Proficiency with Jira Service Management, Jira Software, and Confluence
• Excellent written and verbal communication skills to translate complex technical logic for non-technical stakeholders

Preferred Qualifications

• Functional experience with People analytics platforms or building custom reports in Visier
• Hands-on experience with workflow automation and integration tools such as Workato
• Relevant industry certifications like Workday Pro, SmartRecruiters configuration badges, or ITIL Foundation

About the Company

Wise is a global technology company on a mission to make moving and managing money borderless, instant, and free. We are building a new network for the world's money to ensure it is available to everyone, everywhere, without judgment or prejudice.