Technician II

Responsibilities

• Resolve workstation operating system, printer, and standard business application issues
• Troubleshoot line-of-business applications like SAGE ERP and QuickBooks
• Handle basic server and networking issues
• Answer incoming client calls and participate in an on-call rotation for after-hours support

Requirements

• Minimum two years in Helpdesk support or a similar role
• Experience with Windows and Mac OS troubleshooting
• Proficiency in Office 365, Active Directory, and endpoint cybersecurity
• Basic knowledge of Firewalls, Switches, and Network architecture
• Valid driver's license, vehicle insurance, and access to a vehicle
• Willingness to work full-time on-site at company or client locations

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• Active IT Certifications

Benefits

• Medical, Dental, and Vision insurance
• Life and Disability coverage
• Paid Time Off (starting at 15 days per year)
• Maternity/Paternity Leave and Paid US Holidays
• Retirement Plan
• Company-paid training and certification
• Health & Wellness Program