Technician 1, Video Operations

Responsibilities

• Monitor production alerts using observability tools such as Zenoss and Datadog
• Acknowledge, classify, and manage incidents within defined MTTA targets
• Conduct triage of incidents across P1 to P5 levels and escalate to appropriate teams
• Investigate and resolve alerts related to platform performance, infrastructure, and workflows
• Document incident details, troubleshooting steps, and resolution updates in ServiceNow
• Participate in structured shift handovers to ensure operational continuity
• Support customer live events through continuous monitoring and proactive issue prevention

Requirements

• Working knowledge of monitoring, logging, and incident management tools (Splunk, Datadog, ServiceNow)
• Fundamental understanding of AWS cloud services and Kubernetes-based environments
• Basic familiarity with microservices-based architectures
• Strong analytical and problem-solving skills
• Ability to work in a 24x7 shift-based operational environment
• Clear and concise communication skills for technical and non-technical stakeholders

About the Company

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.