
Posted a month ago
Technician 1, Video Operations
ComcastTechnician 1, Video Operations
Requirements
Monitoring and logging tools, Incident management, AWS cloud services, Kubernetes, Microservices architecture, Analytical skills
Skills
DatadogSplunkServiceNowAWSKubernetes
About the role
Responsibilities
- Monitor production alerts using observability tools such as Zenoss and Datadog
- Acknowledge, classify, and manage incidents within defined MTTA targets
- Conduct triage of incidents across P1 to P5 levels and escalate to appropriate teams
- Investigate and resolve alerts related to platform performance, infrastructure, and workflows
- Document incident details, troubleshooting steps, and resolution updates in ServiceNow
- Participate in structured shift handovers to ensure operational continuity
- Support customer live events through continuous monitoring and proactive issue prevention
Requirements
- Working knowledge of monitoring, logging, and incident management tools (Splunk, Datadog, ServiceNow)
- Fundamental understanding of AWS cloud services and Kubernetes-based environments
- Basic familiarity with microservices-based architectures
- Strong analytical and problem-solving skills
- Ability to work in a 24x7 shift-based operational environment
- Clear and concise communication skills for technical and non-technical stakeholders
About the Company
Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.
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Get started — it's freeTechnician 1, Video Operations
Comcast · Chennai
