Technical Support (Working Student)

About the Company

voize builds AI companions that seamlessly take over digital workflows for frontline workers in care facilities. Backed by $50M in Series A funding, our mission is to amplify human impact by reducing busywork through first-in-class technology.

Responsibilities

• Own technical customer cases end-to-end: reproduce, isolate, and resolve faults across app, backend, and customer networks
• Debug integrations with German care documentation systems, including interface errors and schema mismatches
• Untangle customer-side IT issues involving firewalls, proxies, certificates, and MDM-managed devices
• Monitor system health using observability tools and act early on potential issues during evening and weekend shifts
• Support critical incidents by driving resolution with Engineering and providing clear customer communication
• Contribute to root-cause analyses, runbooks, and knowledge-base articles to prevent recurring issues

Requirements

• Currently enrolled in a Bachelor's or Master's program, ideally in Computer Science or a related technical field
• Hands-on experience or strong foundation in observability/monitoring tools (e.g., Grafana, Sentry)
• Solid Windows and/or Linux fundamentals, including command line and log analysis
• Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates)
• Familiarity with APIs and system integrations
• Reliable availability for a rotating shift schedule including evenings and weekends
• Native or C2 level German fluency (required for customer interaction)
• Good English skills for internal collaboration

Benefits

• Flexible working hours
• Reimbursement of the "Deutschlandticket"
• 25 days of vacation plus your birthday off