Technical Support

Responsibilities

• Communicate with customers via inbound phone calls
• Provide follow up to customers via outbound calls and emails
• Resolve issues with basic troubleshooting
• Drive an amazing customer experience to ensure satisfaction

Requirements

• Minimum of 1 year of Customer Support experience
• Solid computer skills and ability to learn technology quickly
• Strong phone presence and excellent written and verbal communication skills
• Ability to work in a fast-paced, busy environment
• Experience working with browsers, spreadsheets, and text documents
• Ability to troubleshoot and resolve basic customer issues

Preferred Qualifications

• Previous phone support experience
• Knowledge of network infrastructure and connectivity
• Passionate about helping customers and positive attitude

About the Company

Weave provides communication and management tools designed to help small businesses connect with their customers and grow their business.