Technical Support Technician

Responsibilities

• Provide technical support for hardware and software, including personal computers, Macintosh, printers, mobile devices, and basic AV systems
• Assist users with network access issues, including Wi-Fi connectivity and VPN problems
• Perform installs, moves, adds, changes (IMAC), and decommissioning of computer equipment
• Document and report all work performed within the incident and problem management ticketing system
• Create and update IT documentation, troubleshooting guides, and FAQs to promote user self-service
• Perform root-cause analysis of IT problems and escalate complex issues to vendors or management when necessary
• Conduct proactive system maintenance and site inventory as required

Requirements

• 1 to 2 years of practical and related IT experience
• Completion of a 3-year community college program in a computer-related field or recognized equivalent
• Working knowledge of Windows 10/11, Microsoft Office 2016 or higher, and Office 365
• Strong understanding of networking, TCP/IP, and PC hardware
• Ability to work shift work, including weekends and holidays, in a 24/7 environment with potential on-call duties
• Excellent analytical, problem-solving, and interpersonal communication skills

Preferred Qualifications

• A+ certification
• Knowledge of ITIL principles (ITIL Foundation required; ITIL Practitioner preferred)
• Microsoft Certified Professional (MCP) certification
• Experience with PowerShell and/or Python scripting
• Experience with SCCM/SCOM or other automation and orchestration tools

Benefits

• Competitive compensation package
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and UHN shuttle services
• Opportunities for professional development and promotion within a large organization
• Various corporate discounts including travel, restaurants, and parking

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. Comprising several major hospital sites in Toronto, UHN is a research hospital affiliated with the University of Toronto, dedicated to building a healthier world through scientific discovery and clinical excellence.