Posted 8 hours ago
Technical Support Technician
myConnectedCompanyTechnicien support de proximité H/F - Anglais bilingue
Perks & benefits
Health InsuranceTransportationVisaMobile AllowanceCommission
Requirements
Significant experience in similar role, Bilingual English (C1/C2), Strong interpersonal skills, Rigorous and procedural, Collaborative mindset
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide level 1 and 2 technical support to users
- Diagnose and resolve hardware and software issues
- Manage assistance requests via a ticketing system
- Follow up on incidents and requests until resolution
- Collaborate with existing teams to resolve complex incidents
- Participate in the continuous improvement of service processes and procedures
Requirements
- Significant previous experience in a similar role
- Bilingual English proficiency (C1/C2 level)
- Excellent interpersonal and customer service skills
- Rigorous approach to following existing procedures
- Collaborative and motivated team player
Benefits
- 50% health insurance coverage
- 50% transportation reimbursement
- 15-day integration program
- Restaurant vouchers (€9.50 with 60% employer contribution)
- Referral bonuses up to €1000
- CSE cultural advantages
- Training institute for skill development
About the Company
Founded in 2017, myConnectedCompany is a brand of the Everience group, an architect of user experience transformation. We support CIOs in optimizing user experience and digital transformation through innovative IT solutions and expert services.
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myConnectedCompany · Issy-les-Moulineaux
