Technical Support Technician

Responsibilities

• Provide level 1 and 2 technical support to users
• Diagnose and resolve hardware and software issues
• Manage assistance requests via a ticketing system
• Follow up on incidents and requests until resolution
• Collaborate with existing teams to resolve complex incidents
• Participate in the continuous improvement of service processes and procedures

Requirements

• Significant first experience in a similar role
• Excellent level of English (fluent or bilingual)
• Strong interpersonal and customer service skills
• Rigorous approach to following existing procedures
• Collaborative and motivated team player

Benefits

• 50% health insurance coverage
• 50% reimbursement of public transport costs
• Restaurant vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• CSE cultural advantages
• Training institute for skill development

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments and business units in their digital transformation projects since 1994. With 3,600 specialists and 16 locations, the company operates in France and internationally.