Technical Support Team Lead

Responsibilities

• Manage a team of automotive technical advisors
• Provide remote technical assistance to dealership networks regarding diagnostics
• Manage technical files, prioritizing Off-Road Vehicles to ensure rapid vehicle restoration
• Coordinate field interventions by planning site visits with traveling engineers
• Collect and transmit technical feedback to brand engineers for continuous product improvement

Requirements

• Minimum Bac + 2 in Automotive After-Sales Maintenance or equivalent with workshop experience
• 2 to 3 years of team management experience
• Proficiency with diagnostic tools and ticketing systems
• Strong interpersonal skills and pedagogical approach
• Operational English is a plus

Benefits

• 36-hour work week (Monday to Friday)
• 6 weeks of paid leave
• Meal vouchers (Carte restaurant)
• Health and provident insurance
• 50% reimbursement of public transport subscriptions

About the Company

MSX International is a major player in outsourced services for the automotive industry, supporting manufacturers and distribution networks worldwide with over 4,700 employees.