Technical Support Specialist

Responsibilities

• Provide expert service by answering client questions and performing basic troubleshooting of platform issues via calls, emails, and messages
• Prioritize, manage, and resolve individual support cases within the ticketing system based on urgency and impact
• Proactively monitor and follow up on owned cases to ensure timely resolution and high customer satisfaction
• Effectively articulate and escalate complex issues to Technical Support Engineers while maintaining high documentation standards
• Communicate technical information clearly and effectively to both technical and non-technical stakeholders
• Maintain product proficiency through continuous learning of technological advancements relevant to Zeta's products

Requirements

• 1+ years of related support or service experience, ideally within the SaaS space
• Bachelor’s degree in Computer Science or an equivalent degree
• Basic knowledge of web technologies and tools, including HTML, XML, Web Services, and APIs
• Basic knowledge of Linux/Unix production environments, networking, and security concepts
• Basic knowledge of databases and SQL
• Active command of the English language

Preferred Qualifications

• Experience with high-level programming languages such as C/C++, Java, Perl, Ruby, Python, or AWS
• Experience working with email marketing or digital marketing software
• Ability to thrive in complex, dynamic, and fast-paced environments
• Strong soft skills, including teamwork, proactivity, and high attention to detail

About the Company

Zeta Global is a data-powered marketing technology company that combines a massive proprietary data set with Artificial Intelligence to unlock consumer intent and personalize experiences. Our technology powers end-to-end marketing programs for some of the world’s leading brands across all digital channels.