Technical Support Specialist

Responsibilities

• Provide first-line support for internal networks and resolve basic connectivity issues
• Handle SQL database queries and assist with basic data troubleshooting
• Diagnose and resolve hardware problems quickly to minimize downtime
• Support POS/ERP systems, specifically cashier and kitchen modules, to ensure smooth functionality
• Deliver clear training sessions and presentations to clients and internal teams
• Provide professional assistance to clients and maintain accurate documentation in English
• Adapt to rotating shifts and occasional fieldwork assignments

Requirements

• Basic knowledge of internal networks, SQL databases, and hardware troubleshooting
• Familiarity with POS/ERP logic, including cashier and kitchen modules
• English proficiency at a B1 level for emails, chats, and record-keeping
• Strong soft skills, including patience, stress management, and presentation abilities
• Flexibility to work rotating shifts and perform occasional fieldwork

Preferred Qualifications

• Bachelor's degree in Computer Science or a related field

Benefits

• Social insurance and medical insurance
• Transportation coverage for client visits and fieldwork
• A supportive environment to grow technical and professional skills

About the Company

Talent 360 is a professional services organization dedicated to delivering high-quality operational support and technical solutions in fast-paced business environments.