Technical Support Specialist

Responsibilities

• Provide technical support through email, chat, phone, or ticketing systems
• Troubleshoot hardware, software, and system-related issues
• Assist users with account access, configurations, and technical inquiries
• Document issues, resolutions, and support activities accurately
• Escalate complex technical problems when necessary
• Collaborate with internal teams to resolve technical concerns
• Maintain knowledge of systems, tools, and support procedures
• Ensure timely follow-up and resolution of support requests

Requirements

• Experience in technical support, IT support, customer service, or a related role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Familiarity with operating systems, software applications, and support tools
• Ability to manage multiple support requests and priorities
• Strong organizational and documentation skills
• Ability to work independently and collaboratively in a team environment
• Patient, professional, and detail-oriented mindset

About the Company

Simera helps professionals connect with global employers through a unique matching process, including the creation of a Simera Professional Key (SPK) to help talent stand out in the international market.