Posted 12 hours ago
Technical Support Specialist
SGSTechnical Support Specialist
Requirements
Bachelor degree in Engineering or IT, Customer facing experience, IT literate, Fluent English
Skills
Technical SupportTroubleshootingITSM
About the role
Responsibilities
- Provide first line support to SGS affiliates and external clients
- Handle incidents and requests resolution, escalation, and information routing
- Decide on incident severity and priority
- Perform first contact resolution and troubleshooting via phone and remote access tools
- Manage incidents throughout their entire lifecycle
- Record issues in tracking tools and maintain the knowledge database
- Comply with QHSE policies and management systems
Requirements
- Bachelor's degree in Engineering or Information Technology/Service Management
- Previous experience in a customer-facing role
- IT literacy including MS Office and internet-based applications
- Understanding of basic software programming
- Experience working in multi-cultural environments
- Fluent English
Preferred Qualifications
- Microsoft Certified Engineer
About the Company
SGS is the world’s leading testing, inspection and certification company, recognized as the global benchmark for quality and integrity.
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SGS · Muntinlupa
