Technical Support Specialist

Responsibilities

• Respond to inbound customer requests for technical assistance via live channels, including phone and chat
• Collaborate with cross-functional customer support teams to communicate and escalate complex issues in a timely fashion
• Self-manage personal workload effectively to ensure quick response times in a fast-paced environment
• Utilize available knowledge, tools, and resources to resolve technical issues related to cloud applications and hardware
• Document all customer communications clearly and concisely within internal systems
• Champion Samsara’s cultural principles, including a focus on customer success and a growth mindset

Requirements

• Bachelor’s degree or higher in a technical discipline such as Computer Science or Engineering
• 3-5 years of experience in a technical product support role
• Proven expertise in troubleshooting cloud applications, mobile computing, and hardware devices
• Proficiency working with SaaS systems and the ability to translate complex technical concepts for customers
• Ability to work in a hybrid model (2 days from the Bangalore office) and support a 24/7 environment, including rotational shifts

Preferred Qualifications

• General knowledge of electrical circuits, GPS, and telematics
• Foundational understanding of networking principles
• Excellent written and spoken communication skills
• Fluency in French is a plus

Benefits

• Competitive total compensation including base salary and performance-based bonuses
• Equity opportunities in a high-growth public company
• Professional development stipend to support your career growth
• Comprehensive health and parental leave plans
• Flexible, employee-led working model

About the Company

Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data to improve safety, efficiency, and sustainability. We help digitally transform the physical operations that power the global economy, including industries like transportation, construction, and manufacturing.