Technical Support Specialist

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, and network-related issues
• Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs
• Install, configure, and maintain workstations, laptops, peripherals, and standard software applications
• Support user account management including provisioning, access control, and password management
• Document incidents, resolutions, and system changes using ticketing systems
• Assist with system updates, patching, and routine maintenance activities
• Support deployment of new systems, applications, and technology refresh initiatives
• Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations
• Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues

Requirements

• 3–5 years of experience in technical support, help desk, or IT support roles
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience supporting Windows and/or Linux operating systems
• Familiarity with ticketing systems and IT service management processes
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP)
• Relevant certifications such as CompTIA A+, Network+, or Security+
• Eligibility to obtain a Secret, Top Secret, or TS/SCI clearance

Preferred Qualifications

• Experience supporting DoD or Navy IT environments
• Familiarity with ITIL-based service management practices
• Experience with endpoint management tools and remote support tools

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan

About the Company

Saalex Corp. is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services.