Technical Support Specialist (Network & Hardware)

About the Company

At LINE MAN Wongnai, a cornerstone of our mission to "Digitalize Thailand" is the empowerment of local businesses through our Merchant Digital Solutions Business Unit. We are committed to being the most essential technology partner for restaurants and retail businesses across the country.

Responsibilities

• Act as the subject matter expert for POS-related network and hardware components, including routers, Wi-Fi, LAN, and printers
• Analyze and resolve complex network and hardware incidents through remote support or onsite involvement
• Design, document, and maintain network and hardware standards and installation guidelines
• Collaborate with Customer Support, Sales, Operations, and Procurement teams to align technical requirements
• Create technical documentation, playbooks, and internal knowledge materials
• Identify recurring issues and root causes to propose and implement improvements
• Track incoming cases and trends to provide insights for operational planning

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical field
• 2–4 years of experience in technical support, IT support, or a related technical role
• Familiarity with IT systems, network, and hardware fundamentals (IP configuration, DHCP, router configuration)
• Ability to analyze issues using logs, system data, and screenshots
• Clear communication skills to explain technical issues to non-technical stakeholders
• Strong ownership mindset and detail-oriented approach

Preferred Qualifications

• Background in IT, system support, or network-related work
• Experience with POS systems, merchant platforms, or retail/restaurant environments