Technical Support Specialist

Responsibilities

• Troubleshoot technical issues and find resolutions for partner requests to ensure seamless experiences.
• Review partner queries and develop creative solutions to streamline their requirements.
• Advocate for partners by sharing feedback with the Product team to improve product offerings and processes.
• Meet critical SLAs, including response times and lead times for issue resolutions.
• Support partners as they expand their use of the Insider platform.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• 1-2 years of experience in technical product support, ideally within SaaS, MIS, or Software Development teams.
• Fluency in both written and spoken English and Spanish.
• Strong debugging and troubleshooting skills.
• Knowledge of HTML and CSS.
• Ability to work effectively in a fast-paced startup environment.
• High sense of responsibility, accountability, and attention to detail.

Preferred Qualifications

• Knowledge of other programming languages.
• Solid understanding of basic web concepts and digital marketing.
• Experience building relationships with customers at the executive level.

Benefits

• Access to 16,000+ online courses via LinkedIn Learning for continuous skill development.
• Opportunities to lead training sessions and workshops to share your expertise.
• Paid Spotify account subscription.
• An international, diverse, and inclusive work environment.
• The chance to work at the forefront of customer experience technology.

About the Company

Insider One is the #1 platform for marketing and customer engagement teams, uniting data, personalization, and journey orchestration across channels like WhatsApp, SMS, Email, and Web. As a woman-founded, women-led B2B SaaS unicorn, we are powered by a global team of over 1,500 members and trusted by Fortune 500 companies including Samsung, Nike, and L’Oreal.