Technical Support Specialist

Responsibilities

• Support seamless experiences for partners by troubleshooting technical issues and finding resolutions for requests
• Review partner queries and develop creative solutions to streamline their requirements
• Advocate for partners by sharing feedback with the Product team to improve processes and product offerings
• Meet critical SLAs, including response times and lead times for issue resolutions
• Help partners overcome technical struggles while expanding their use of the Insider One platform

Requirements

• University degree in Business, Marketing, Engineering, or related fields
• 1–2 years of experience in technical product support, ideally in SaaS, or experience in MIS/Software Development teams
• Strong written English communication skills
• Proven debugging and troubleshooting skills
• High sense of responsibility, accountability, and a systematic approach to follow-ups

Preferred Qualifications

• Knowledge of HTML or CSS
• Familiarity with other programming languages

Benefits

• Opportunity to become a Shareowner through eligibility-based ESOP
• Access to internal training covering AI fundamentals, coding, and personal development
• Subscriptions to learning platforms including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• A diverse, global work environment with 50+ nationalities
• Opportunities for social impact through volunteering and purpose-driven projects
• Year-round team-building activities and global retreats

About the Company

Insider One is the #1 platform for marketing and customer engagement teams, uniting data, personalization, and journey orchestration across channels like WhatsApp, SMS, Email, and Web. As a woman-founded, women-led B2B SaaS unicorn, we are powered by over 1,500 team members across 30+ offices worldwide.