Technical Support Specialist I

Responsibilities

• Serve as the central point of contact for IT-related incidents and service requests via phone, email, and in-person.
• Diagnose and resolve software and hardware incidents, including operating systems and various applications.
• Install, configure, and deploy new IT equipment, including workstations, printers, copiers, and scanners.
• Provide mobile support and manage mobile phone deployments.
• Perform malware removal and address isolated viruses or spyware.
• Accurately record, update, and document all requests using the IT service desk system.
• Create and maintain support documentation to assist users with self-service resolution.
• Manage audio-visual requests and critical service requests for workstation equipment.

Requirements

• At least one year of Tier II/III desktop hardware and software support experience.
• CompTIA A+ Certification.
• Working knowledge of Microsoft Windows client operating systems.
• Proficiency with Microsoft Office and Adobe Creative Suite.
• US Citizenship is required.
• Ability to obtain a Public Trust clearance.
• High school diploma or GED required.

Preferred Qualifications

• MCSA or ITIL Foundation Certificate (V2).
• Experience with Microsoft System Center Configuration Manager (SCCM).
• Experience with encryption software (e.g., McAfee Encryption, BitLocker).
• Experience with Azure and Microsoft 365.
• Experience supporting Mac/iOS and Dell hardware.
• Previous experience working with a Federal Government client.
• Associate or Bachelor's degree in Computer Science or a related IT field.

Benefits

• Comprehensive health, life, and disability insurance plans.
• Retirement plans.
• Paid time off.
• Opportunities for professional growth and tuition assistance.

About the Company

The MIL Corporation (MIL) is a dynamic workforce of industry professionals delivering world-class solutions in cyber, engineering, financial management, and information technology. We are known for a collaborative, people-first culture and have been recognized as a Top Workplace by multiple organizations.