Technical Support Specialist I

Responsibilities

• Provide technical software support for Highspot integrations, including Email, CRM, SSO, and CMS systems
• Manage the support ticket queue and drive customer requests to timely resolutions
• Triage and own a wide variety of customer requests from start to finish while updating stakeholders
• Collect and analyze feedback from customers and stakeholders to help shape product requirements and features
• Optimize and leverage internal and external support documentation
• Act as a technical liaison between customers and engineering to resolve complex technical issues

Requirements

• 3-5+ years of technical customer support experience, ideally supporting end-users of a technical product
• Experience with ticketing systems such as Zendesk, ServiceNow, Jira Service Desk, or similar
• Proficiency troubleshooting applications including Outlook, GMail, Zoom, and MSTeams
• Experience working across Mac, Windows, iOS, and Android platforms
• Proven ability to identify root causes in complex enterprise systems
• Ability to work rotational shifts
• Strong written and verbal communication skills

Preferred Qualifications

• Knowledge of HTML and CSS scripting languages
• Fluency in a second language

About the Company

Highspot is a global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies within its robust SaaS platform. We empower sales teams through intelligent content management, training, and actionable analytics. Headquartered in Seattle, Highspot is a fast-paced, hyper-growth company with a global presence across North America, Europe, and Asia Pacific.