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Posted a day ago
Technical Support Specialist
Geotab
Requirements
1-3 years customer service experience, 1-3 years technical troubleshooting experience, Degree in Engineering or Computer Science, Fluent English and Portuguese, Knowledge of SQL, Python, C#, or JavaScript, Experience with Google BigQuery, Expert Excel skills
Skills
SQLPythonBigQuery
About the role
Responsibilities
- Support partners, customers, sales representatives and internal teams through phone, chat and email
- Provide technical expertise on database set up, user management, rules, reporting, and device errors
- Diagnose and resolve technical hardware and software issues involving connectivity and installation
- Coordinate with internal departments on the return/exchange process for Geotab devices
- Manage, develop and deliver product service training to resellers and customers
- Report escalating and severe concerns to management
Requirements
- 1–3 years of experience in customer service or technical support
- 1–3 years of experience troubleshooting technical issues
- Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field
- Fluent in English and Portuguese (written and verbal)
- Working knowledge of SQL, Python, C#, or JavaScript
- Experience with data warehouses like Google BigQuery
- Expert level Excel skills and proficiency in Google Suite
- Ability to work a flexible schedule in a 24/7/365 operational environment
About the Company
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets, improve safety, and increase sustainability.
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Geotab · Lisbon
