Technical Support Specialist - Fusion Lifecycle

Responsibilities

• Provide technical support to customers via web, phone, chat, and scheduled calls
• Serve as a subject matter expert for Autodesk Fusion Manage and Autodesk Vault
• Troubleshoot product functionality, configurations, integrations, and workflows
• Manage customer cases from initial logging through resolution and closure
• Research, verify, and document software defects and enhancement requests
• Collaborate with Product Engineering and Product Management to improve product quality
• Contribute to internal and external knowledge base content using KCS practices

Requirements

• Bachelor's degree or diploma in Mechanical Engineering or a related technical discipline
• 5+ years of professional experience supporting Autodesk Fusion Manage, PLM, or PDM solutions
• Working knowledge of Autodesk Vault or similar PDM systems
• Strong understanding of mechanical design, engineering change management, and data management workflows
• Excellent troubleshooting, analytical, and communication skills
• Ability to work flexible shifts to support the EMEA region

Preferred Qualifications

• Experience with JavaScript, APIs, integrations, and automation
• Knowledge of SQL and database concepts
• Familiarity with Splunk or other monitoring and diagnostic tools
• Experience troubleshooting cloud-based SaaS applications and enterprise workflows

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We provide software used to create everything from the greenest buildings to the smartest factories.