Technical Support Specialist - Fusion Lifecycle

Responsibilities

• Provide technical support through web, phone, chat, online forums, and scheduled calls
• Serve as a subject matter expert for Autodesk Fusion Manage and support Autodesk Vault-related issues
• Troubleshoot product functionality, configurations, integrations, workflows, and usage-related issues
• Manage customer cases from initial logging through resolution and closure while ensuring SLA compliance
• Research, verify, reproduce, and document software defects and enhancement requests
• Collaborate with Product Engineering and Product Management teams to improve product quality
• Contribute to internal and external knowledge base content using Knowledge-Centered Service (KCS) practices

Requirements

• Bachelor's degree or diploma in Mechanical Engineering or a related technical discipline
• 5+ years of professional experience supporting or administering Autodesk Fusion Manage, PLM, PDM, or related enterprise solutions
• Working knowledge of Autodesk Vault or similar Product Data Management (PDM) systems
• Strong understanding of mechanical design, engineering change management, and data management workflows
• Excellent troubleshooting, analytical, and communication skills
• Ability to work flexible shifts to support the EMEA region and global customers

Preferred Qualifications

• Experience with JavaScript, APIs, integrations, and automation
• Knowledge of SQL and database concepts
• Familiarity with Splunk or other monitoring and diagnostic tools
• Experience troubleshooting cloud-based SaaS applications and enterprise workflows

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We provide software used to create everything from the greenest buildings to the smartest factories.