Technical Support Specialist

Responsibilities

• Provide remote technical assistance to field teams to diagnose and troubleshoot hardware and software issues using Slack, WhatsApp, calls, or email.
• Use diagnostic tools and software such as OpenObserve, Postman, MDM, and internal dashboards to assess and resolve technical issues.
• Identify root causes of technical failures and provide effective solutions or guide field teams through temporary fixes.
• Collaborate with engineering, hardware, and product teams to escalate complex issues and develop long-term solutions.
• Analyze device logs, system data, and dashboards to identify potential issues and provide appropriate resolutions.
• Provide clear, concise instructions to field staff and customers regarding troubleshooting processes.
• Identify and troubleshoot internet and Bluetooth connectivity issues in coordination with client points of contact.

Requirements

• 1–3 years of relevant experience in technical support, device monitoring, or troubleshooting.
• Degree or diploma in Electronics, Computer Science, Engineering, or a related field.
• Proficiency in using diagnostic tools for hardware and software issue resolution.
• Basic coding knowledge and experience working with APIs for data integration.
• Strong problem-solving, analytical, and communication skills.

Preferred Qualifications

• Experience with medical or healthcare technology.
• Knowledge of MDM solutions, Android OS, Linux, and computer networks.
• Familiarity with embedded systems and electronics.
• Experience with software systems for ticket management and issue tracking.
• Proven ability to thrive in a fast-paced, collaborative, and remote team environment.

About the Company

Dozee is India’s leading AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) company. Headquartered in Bengaluru, Dozee provides solutions that continuously monitor patients to provide early warnings of clinical deterioration, enhancing patient safety in hospitals and homes. Trusted by over 300 hospitals across four countries, Dozee is transforming healthcare through innovative AI technology.