Technical Support Specialist

About the Company

COMBASE USA is an international, fast-growing software company dedicated to providing exceptional service and support to our clients and their businesses. Our solutions help businesses improve their competitiveness, profitability, and workforce motivation.

Responsibilities

• Assist customers via phone and email
• Troubleshoot technical problems
• Write tutorials about certain software features
• Develop ideas with the engineering team to improve software solutions
• Monitor email support tickets and respond or re-assign accordingly
• Receive, install, and ship equipment for customer orders

Requirements

• Strong project management and organizational skills
• Great writing skills
• Proficient knowledge and understanding of customer service
• Ability to take direction and show individual initiative
• Located in Las Vegas, NV, or ready to relocate
• Ability to lift and/or move items over 50 pounds

Preferred Qualifications

• Experience providing software support
• Experience working in or with retail businesses
• Experience or interest in working with Linux

Benefits

• Retirement
• Healthcare
• Paid vacation/sick leave