Technical Support Specialist

Responsibilities

• Provide technical support and guidance to customers via email, phone, and online chat
• Conduct root cause analysis to resolve technical issues and optimize golf course operations
• Escalate technical incidents to relevant departments and report bugs to the development team
• Maintain accurate case logs and documentation in line with internal processes
• Contribute to the creation of self-service tools and guidance for clients
• Collaborate with cross-functional teams to resolve customer issues and share knowledge

Requirements

• 1+ year of experience in a customer-focused role within the technology sector
• Experience using CRM platforms such as Salesforce
• Proficiency with JIRA or similar ticketing systems
• Strong call handling and troubleshooting skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proactive approach with excellent time management and autonomy

Preferred Qualifications

• Bachelor's Degree in Computer Science, Business, Communications, or a related discipline
• Familiarity with HTML/CSS
• A passion for sports and sports technology

About the Company

BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses. Our course management software helps partners increase revenue and manage business operations. As part of the Versant media family, we drive industry change through cutting-edge web and mobile products.