Technical Support Specialist

Responsibilities

• Own customer inquiries end-to-end including technical break-fix issues and integration help
• Act as a trusted product expert mastering the dashboard and troubleshooting steps
• Drive product adoption by enabling customers to effectively utilize the platform
• Collaborate with Customer Success, Account Managers, Product, and Engineering teams
• Proactively identify opportunities to enhance customer satisfaction
• Contribute to process improvements and internal knowledge documentation

Requirements

• 2–3 years of experience supporting technical products in SaaS or mobile environments
• Degree from an accredited university, technical boot camp certification, or equivalent experience
• Proficiency with case management tools like Salesforce or Zendesk
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Strong written and verbal communication skills in English
• Ability to manage and prioritize a high volume of inquiries under pressure

Preferred Qualifications

• Experience with Postman, Snowflake, or Kibana
• Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation, or Marketing Analytics

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.