Posted a day ago
Technical Support Specialist
BrazeTechnical Support Specialist
Perks & benefits
Education AllowanceMedical InsurancePaid Leave
Requirements
2-3 years technical product support experience, SaaS or mobile application background, Proficiency in HTML, CSS, APIs, or SQL, Experience with Salesforce or Zendesk, Strong English communication skills
Skills
SaaSAPISQL
About the role
Responsibilities
- Own customer inquiries end-to-end including technical break-fix issues, integration help, and best practice guidance
- Act as a trusted product expert mastering the dashboard, integrations, and troubleshooting steps
- Drive product adoption by enabling customers to effectively utilize the platform
- Collaborate with Customer Success, Account Managers, Product, and Engineering teams
- Proactively identify opportunities to enhance customer satisfaction
- Contribute to process improvements and internal knowledge documentation
Requirements
- 2–3 years of experience supporting technical products in SaaS or mobile environments
- Degree from an accredited university, technical boot camp certification, or equivalent experience
- Proficiency with case management tools like Salesforce or Zendesk
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation, or Marketing Analytics
- Strong written and verbal communication skills in English
Preferred Qualifications
- Experience with Postman, Snowflake, or Kibana
About the Company
Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.
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Braze · Bucharest
