Technical Support Specialist, BIM

Responsibilities

• Respond to BIM 360 and Forma support requests via phone, chat, and web
• Prioritize critical technical issues and monitor service level compliance
• Document support interactions and research product defects in a case management system
• Manage customer expectations by providing timely updates on progress
• Assist in the development and maintenance of the Autodesk Knowledge Network
• Influence product management and development by providing feedback on product improvements

Requirements

• Bachelor's degree or related field
• 2+ years of BIM industry experience
• Proficiency or familiarity using Forma/BIM related software (Field, Glue, Plan, Docs) in a production environment
• Strong customer service, troubleshooting, and analytical skills
• Strong written and verbal English communication skills

Preferred Qualifications

• Knowledge of AEC (Architecture, Engineering, and Construction) products
• Additional language skills

Benefits

• Comprehensive health and financial benefits
• Time away and everyday wellness programs
• Competitive compensation package including potential for annual cash bonuses and stock grants

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.