Technical Support Specialist, BIM 360

Responsibilities

• Respond to BIM 360 support requests from all levels of Autodesk customers via phone, chat, and web
• Prioritize critical technical issues and monitor service level compliance
• Document support interactions in a company-wide case management system
• Research, verify, and document product defects
• Manage customer and account team expectations by providing timely updates on progress
• Contribute to the development and maintenance of the Autodesk Knowledge Network
• Influence product management and development to drive product improvements

Requirements

• Bachelor's degree or equivalent
• 2+ years of experience in the BIM industry
• Proficiency or familiarity using BIM-related software such as Field, Glue, Plan, and Docs in a production environment
• Strong customer service, troubleshooting, and analytical skills
• Excellent written and verbal English communication skills
• Knowledge of AEC products is desirable

Preferred Qualifications

• Proficiency in additional languages such as Spanish, Portuguese, or French

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.