Technical Support Specialist

Responsibilities

• Provide clinical training to customers on CareFusion products, including operations, maintenance, and safety guidelines
• Conduct product installation and clinical training directly at customer sites
• Facilitate customer understanding of equipment operation, basic troubleshooting, and preventative maintenance
• Gather and report feedback from end-users regarding product performance and quality issues to engineering and internal departments
• Assist with new product evaluations and clinical trials
• Act as a liaison between customers, sales representatives, service departments, and manufacturing
• Maintain up-to-date knowledge of product features and competitive advantages

Requirements

• Bachelor's degree preferred or a minimum of three years of call center experience
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Excellent interpersonal skills and ability to work with healthcare professionals

Preferred Qualifications

• Direct experience working with customers and healthcare professionals in a clinical setting
• Demonstrated computer literacy and ability to utilize CRM systems and web-based training programs

About the Company

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our purpose, and we strive to find transformative solutions that turn dreams into possibilities through innovation in design, engineering, and manufacturing.