Technical Support Specialist

About the Company

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.

Responsibilities

• Provide fast, friendly, and technically sound support via email, chat, and video calls
• Diagnose, reproduce, and resolve product issues and document bugs for Engineering
• Capture and communicate customer feedback to Product and Engineering teams
• Contribute to the Help Center, FAQs, and internal documentation in Notion and Guru
• Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations
• Partner with customers to understand goals, workflows, and data models to provide strategic solutions

Requirements

• 2+ years in a customer support or technical support role for a SaaS product
• Experience in a start-up or high-growth environment
• Ability to troubleshoot APIs, AI, CRMs, and workflow tools
• Exceptional written and verbal communication skills
• Highly organized and detail-oriented with a proactive learning mindset

Preferred Qualifications

• Experience with Zapier, Intercom, or Linear
• Experience providing live phone support or running customer workshops