Technical Support Specialist

Responsibilities

• Attain inbound calls from customers regarding printers, routers, and emails
• Analyze technical issues correctly
• Sell relevant service plans and software to customers
• Close calls and process customer payments

Requirements

• Minimum 6 months experience in an international outbound tech process
• Excellent English communication skills
• Ability to work night shifts (US shift)
• Graduate or Undergraduate degree
• Confidence in pitching service plans

Benefits

• Fixed monthly salary
• Daily, monthly, and spot incentives
• 24 leaves per year plus birthday leaves and comp offs
• Medical benefits
• No extension of shift timings

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.