Posted 5 days ago
Technical Support Specialist
Adeeba E-Services Private Limited
Requirements
1-2 years technical support experience, Troubleshooting skills (PC, Mac, Mobile, Networking), English fluency, Ability to work night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support in an international BPO environment
- Troubleshoot technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
- Handle customer issues and provide accurate resolutions
- Manage and close calls independently
- Utilize convincing and sales skills to meet objectives
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support
- Minimum 6 months to 1 year of experience specifically in Outbound Tech Support
- Proficiency in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work US night shifts
- Immediate availability preferred
Benefits
- Fixed monthly salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive programs
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited operates in the technology and services sector, providing solutions to enable commerce within various ecosystems.
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Get started — it's freeTechnical Support Specialist
Adeeba E-Services Private Limited · Kolkata